CALLING ALL ADMINS: TEAMS TELEPHONY DEEP-DIVE

This episode explores media bypass, Wacom tablet for training, whiteboard for visualization, and session border controller for smooth communication within the office. Drawing feature enhances communication.

2024, Ralph Eckhard
MCT Summit EU

Generated Shownotes

Chapters

0:00:00 Media Bypass: Routing Audio through Session Border Controller
0:00:10 Wacom Tablet: Affordable Tool for Training
0:00:28 Office Setup: Connecting to PSTN and Teams

Long Summary

In this episode, we explore the concept of media bypass and how it allows us to route our audio straight through our office setup. This technology enables us to connect our office to the publicly switched telephone network (PSTN) as well as Teams, providing seamless communication channels.

Within our office, we have a team of MCTs who deliver both online and in-person training. To facilitate this, we utilize a small Wacom tablet that costs around $30 or euros. This tablet serves as a fantastic tool for our needs, allowing us to provide detailed explanations and illustrations during our training sessions.

One notable feature of our office setup is a big whiteboard. It is a versatile tool that we use to visualize concepts and ideas. For instance, we can draw a roof and chimney to represent an office scene. The drawing feature enhances our communication and helps us convey information effectively.

To manage the flow of communication within our office, we have a session border controller. This controller is strategically placed where our phone line enters the office, ensuring smooth and seamless communication between various devices and platforms.

Please note that to fully utilize the drawing feature, one needs to possess better drawing skills than mine (apologies for that!). However, once mastered, it becomes a powerful tool for enhancing communication in our office environment.

Brief Summary

In this episode, we explore media bypass, which allows seamless communication between our office and the PSTN and Teams. We utilize a Wacom tablet for training sessions and a versatile whiteboard for visualizing concepts. A session border controller ensures smooth communication within our office. The drawing feature enhances communication, despite my limited artistic skills.

Tags

episode, media bypass, seamless communication, office, PSTN, Teams, Wacom tablet, training sessions, versatile whiteboard, session border controller, drawing feature, artistic skills
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Transcript

Media Bypass: Routing Audio through Session Border Controller


[0:00] With that media bypass, you can route your audio directly through the session border controller. What does that mean?

Wacom Tablet: Affordable Tool for Training


[0:10] Let's say we have a big office.
For all the MCTs giving training, either online or physical, this small little Wacom tablet, I believe it costs around $30 or euros.
It's perfect for stuff like this.

Office Setup: Connecting to PSTN and Teams


[0:28] Big whiteboard and the ability to draw anything you like, so let's say we have an office I'll paint a roof and a little chimney so you know it's an office and it's connected to the to the PSTN the publicly switched telephone network and on the other hand it's connected to Teams, if you want to use this to draw you need to learn how to draw better than me sorry for that and you have that session border controller and that session border controller is in your office because that's where your phone line comes in.