CALLING ALL ADMINS: TEAMS TELEPHONY DEEP-DIVE

Enhance office training with session border control and a Wacom tablet for interactive sessions, improved information retention, and seamless connectivity.

2024, Ralph Eckhard
MCT Summit EU

Generated Shownotes

Chapters

0:00:00 Introduction to Media Bypass and Audio Routing
0:00:34 Setting Up an Office with a Wacom Tablet for Training

Long Summary

In this episode, we dive into an interesting topic that explores how we can enhance training sessions in our large office environment. To streamline our sessions, we've implemented a unique solution that bypasses traditional media routes and instead, allows us to route audio directly through our session border control. This not only simplifies the process but also enables us to take advantage of various tools and features.

One such tool that has proven to be extremely useful is a small Wacom tablet, an affordable device that costs only around 30 euros. This tablet grants us the ability to utilize big whiteboards virtually, creating a more interactive and engaging experience during our training sessions. With the tablet, we can draw and illustrate concepts, ideas, and important information in real-time, ensuring that our audience can grasp the content effectively.

However, it's worth noting that having drawing skills isn't a prerequisite to benefiting from this feature. Even if you're not an expert artist, the Wacom tablet provides a user-friendly interface that makes it easily accessible for everyone in our office. We've found that this added visual element enhances the overall learning experience and helps participants better absorb the information being presented.

To ensure seamless connectivity and integration, we have a session border controller strategically positioned where our phone lines connect. This allows for smooth communication across various platforms and networks, including the Publicly Switched Telephone Network (PSTN) and Teams. By having this centralized control point, we can easily manage and optimize our audio sessions, ensuring that all parties involved have a reliable and efficient connection.

Through our exploration of this topic, we aim to demonstrate the practicality and effectiveness of implementing innovative solutions in a training environment. By bypassing traditional media routes and utilizing tools like the Wacom tablet, we've been able to enhance the quality and interactivity of our sessions, ultimately resulting in a more impactful learning experience for our trainees.

Brief Summary

In this episode, we discuss how we enhance training sessions in our large office environment. By utilizing a session border control and a Wacom tablet, we streamline the process and create interactive experiences. The tablet allows us to draw and illustrate concepts in real-time, improving information retention. With a centralized control point, we ensure seamless connectivity across platforms. These innovative solutions make our training sessions more impactful and effective.

Tags

episode, enhance, training sessions, large office environment, session border control, Wacom tablet, streamline process, interactive experiences, draw, illustrate concepts, real-time, information retention, centralized control point, seamless connectivity, innovative solutions, impactful, effective
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Transcript

Introduction to Media Bypass and Audio Routing


[0:00] With that media bypass, you can route your audio directly through the session border control. What does that mean?
Let's say we have a big office.
For all the MCTs giving training, either online or physical, this small little Wacom tablet will I believe it costs around 30 euros.
It's perfect for stuff like that.
Big whiteboards and the ability to draw anything you like.

Setting Up an Office with a Wacom Tablet for Training


[0:34] So let's say we have an office. I'll paint the roof and the little chimney so you know it's an office.
And it's connected to the PSDN, the Publicly Switched Telephone Network.
And on the other hand, it's connected to Teams. things.
If you want to use this to draw, you need to learn how to draw better than me. Sorry for that.
And you have that session border controller. And the session border controller is in your office because that's where your phone line comes in.